At Landscapernest, we strive to provide exceptional landscaping services and ensure our customers are satisfied with the work performed. This Refund and Return Policy outlines our approach to handling refunds and returns for our services. Please review this policy carefully.
1. General Policy
Due to the nature of our services, which involve custom landscaping work and the provision of professional services, we do not offer returns in the traditional sense as you would with physical products. However, we are committed to resolving any issues or concerns you may have regarding our services.
2. Refunds
- Eligibility for Refunds: Refunds may be considered under the following circumstances:
- Service Not Performed: If the agreed-upon service was not performed as specified in the service agreement.
- Service Quality Issues: If the quality of the work does not meet the standards outlined in the service agreement and has not been remedied after being brought to our attention.
- Requesting a Refund: To request a refund, you must contact us within [14] days of the service completion. Please provide a detailed explanation of the issue and any supporting documentation.
- Refund Process: Once we receive your refund request, we will review the details and determine if a refund is warranted. We may require additional information or evidence before making a decision. If a refund is approved, it will be processed to the original payment method within [10] business days.
- Non-Refundable Situations: The following are not eligible for refunds:
- Change of Mind: Refunds will not be issued if you change your mind about the service.
- Damage Not Reported: If you fail to report issues within the specified period, we may not be able to offer a refund.
- Service Performed as Agreed: No refunds will be issued if the service was performed according to the agreed terms and specifications.
3. Cancellations
- Cancellation Policy: You may cancel services by providing written notice to us at least [48] hours before the scheduled service date. Cancellations made less than [48] hours before the service date may incur a cancellation fee.
- Cancellation Fee: If a cancellation fee applies, it will be outlined in the service agreement. The fee may vary depending on the service type and timing of the cancellation.
4. Dispute Resolution
If you are not satisfied with our services or the handling of your refund request, please contact us at [info@landscapernest.com] or [Insert Phone Number] to discuss your concerns. We are committed to resolving any disputes amicably and to your satisfaction.
5. Contact Us
For any questions or to request a refund, please contact us at:
Email: info@landscapernest.com